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Frequently Asked Questions
Everything you need to know about JustaCheck
Getting Started
What is JustaCheck?
How much does it cost?
How do I get started?
Do my loved ones need to download an app?
Check-Ins & Notifications
What check-in methods are available?
How often can I send check-ins?
What if they don't respond to a check-in?
Can I send a check-in manually?
Medication Reminders
How do medication reminders work?
Can I set different days for different medications?
Are medication reminders free?
Emergency Contacts
What are emergency contacts?
How many emergency contacts can I add?
How are emergency contacts notified?
Can I customize the alert delay?
SMS Text Messages
Why is SMS a paid feature?
What SMS plans are available?
How do I upgrade to SMS?
Can I cancel SMS anytime?
What if they don't receive SMS messages?
Family Plan Features
What is Smart Escalation?
What is "Safe Arrival" Travel Mode?
What are Custom Check-In Messages?
How do Quiet Hours work?
What is the VIP Escalation Tree?
What is Activity History?
What is Optional Location Sharing?
What's the difference between Family and Premium?
Privacy & Security
Is my information secure?
Can others see my check-in data?
What data do you collect?
Troubleshooting
What if the check-in isn't being sent?
Why didn't I get an alert when they missed a check-in?
Can I pause check-ins temporarily?
How do I delete a contact?
Still have questions?
We're here to help! Contact us anytime.
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